International HR One-stop Service

Background & Challenges

Since launching its global expansion in 2020, this company has entered over 30 countries and regions, encountering specific needs such as:

1. Global Employment: EOR services and visa processing in 16 countries, along with HRO services in 5 countries.
2. Employer Cost Assessment: Accurate multi-country employer cost calculations with expert advice on policy compliance.
3. Policy Advisory & Rapid Support: Keeping up with changing employment policies worldwide and responding quickly.

Key challenges faced include:

• Complex Administrative Tasks: Overseas HR teams were overwhelmed by daily inquiries requiring quick and accurate responses.
• Difficult Visa Applications: Target countries involved high-risk and complex visa processes.
• Heavy Reimbursement Workload: Large, concentrated reimbursement requests from business departments strained HR and finance teams.

Solutions Provided by SmartDeer

To address the company’s global needs and challenges, SmartDeer developed a comprehensive solution:

1. EOR and HRO Services
   • Delivered EOR services and visa support across 16 countries.
   • Provided localized HRO services in 5 countries, including payroll management, employee benefits, and labor contract handling.
2. Real-Time Policy Advisory
   • SmartDeer’s expert team offered real-time advice on multi-country employment policies and tax regulations, enabling swift adjustments to hiring strategies.
3. Visa Support Services
   • Comprehensive visa application assistance, from document preparation to submission, focusing on high-complexity countries and improving approval rates.
4. Automated Data Management
   • SmartDeer’s platform streamlined reimbursement workflows with automated data submission and analysis, reducing manual effort.
5. Efficient Support Mechanisms
   • Assigned a dedicated account manager and a 24/7 support team to ensure timely resolution of complex issues, with response times cut to under 24 hours.

Results Achieved

• Efficient Global Operations: Successfully helped the company hire teams in 16 countries and complete visa processing, ensuring seamless market entry.
• 40% Reduction in Time Costs: Automation significantly reduced HR teams’ administrative workload.
• 95% Visa Approval Rate: Expert support boosted visa success rates in high-difficulty regions.
• 50% Improvement in Reimbursement Efficiency: Automated data handling optimized reimbursement processes for business teams.

Client Testimonial

"SmartDeer has provided us with comprehensive support in our global expansion. From employment services to visa processing, they have demonstrated exceptional professionalism and efficiency. SmartDeer is an indispensable strategic partner in our international operations." -— Head of International Business

Background

In 2022, this young Chinese game development company registered a legal entity in Japan, officially beginning its expansion into the Japanese market in 2023. As its first overseas venture, the company faced significant uncertainties, including the need to quickly build a local team and ensure compliance with Japan’s strict labor laws and complex HR requirements.

Specific challenges included:

• Lack of Local HR Expertise: The company had no internal HR team with expertise in Japan’s labor compliance and employee management processes.
• Complex Labor Regulations: Japan’s stringent labor laws required meticulous compliance across all personnel and labor management activities to avoid legal risks.

Solutions Provided by SmartDeer

SmartDeer 针对企业的初期需求和痛点，提供了全面且定制化的解决方案：

1. Comprehensive HRO Services
   • Developed and filed employee management policies to meet local requirements.
   • Streamlined onboarding workflows and prepared essential HR documentation.
   • Set up data usage policies to ensure compliance with Japanese laws regarding employee personal information.
2. Local Legal and Compliance Support
   • Provided hands-on support for employment contracts, payroll processing, and social insurance administration.
   • Delivered real-time advice on labor law updates to help the company navigate Japan’s legal landscape.
3. Recruitment & Team Building
   • Leveraged SmartDeer’s extensive local network to recruit highly qualified talent.
   • Supported the rapid formation of a functional team to kickstart business operations.
4. Customized Support Services
   • Delivered targeted, on-site support tailored to the company’s startup phase, ensuring a smooth transition into the Japanese market.

Results Achieved

• Rapid Team Formation: Successfully recruited and onboarded a local team in Japan within three months, ensuring timely business launch.
• Compliance Assurance: Achieved full compliance with Japanese labor regulations, eliminating potential legal risks.
• 40% Time and Cost Savings: Automated and streamlined HR processes significantly reduced operational costs and administrative workload.

Client Testimonial

"SmartDeer’s team provided not just standardized solutions but also customized services that deeply understood our needs as a first-time entrant into Japan. Their expertise and professionalism made our journey from zero to one in the Japanese market smooth and highly efficient." -- HR Lead, Client Company

Background

As a global leader in the smart robotics industry, the company has rapidly expanded its operations across multiple industries and regions in recent years. With its growing international team, the company faced significant challenges in managing global payroll, including:

1. Diverse Payroll Regulations: Complex differences in payroll laws, tax policies, and employee benefits across countries.
2. Fragmented Payment Processes: Coordinating multiple payment channels for international payroll added time and operational costs.
3. Team Management Pressure: The HR team struggled with large-scale, multi-regional payroll calculations and data management.

Key Challenges:

• Compliance Assurance: Ensuring payroll processes adhered to local laws to mitigate compliance risks.
• Cost Optimization: Reducing the impact of currency fluctuations and international transfer fees on payroll costs.
• Efficiency Improvement: Enhancing payroll processing efficiency to ensure timely payments for employees worldwide.

Solutions Provided by SmartDeer

1. Global Payroll Services
   • Streamlined multi-currency payroll calculations and payments through the SmartDeer platform, simplifying international payment workflows.
2. Tax and Compliance Support
   • Provided real-time monitoring and application of the latest payroll and tax policies across multiple countries to ensure compliance.
3. Exchange Rate Management
   • Offered advanced currency locking services to mitigate exchange rate fluctuations and reduce payment costs.
4. Automated Payroll Management
   • Deployed intelligent tools for payroll calculation and disbursement, significantly reducing repetitive tasks for HR teams and boosting operational efficiency.
5. Customized Reporting & Analytics
   • Delivered detailed payroll reports and multidimensional data analysis, enabling the company to effectively control global labor costs.

Results Achieved

• Zero Compliance Risks: Managed payroll across 10+ countries while ensuring full compliance with local regulations.
• 30% Cost Savings: Optimized exchange rates and centralized payment processes significantly reduced international payroll costs.
• 50% Efficiency Boost: Automated payroll tools alleviated HR workloads, enhancing overall efficiency.
• Enhanced Employee Satisfaction: Ensured timely salary payments for the global team, boosting loyalty and job satisfaction.

Client Testimonial

"SmartDeer’s global payroll management services have enabled us to expand rapidly while ensuring compliance and efficiency in payroll operations. Their professional team and advanced tools have been a critical support for our global strategy." -- HR Lead, Client Company

Background

As one of China’s top fresh food e-commerce platforms, the company achieved significant success in the domestic market and set its sights on the Middle East in 2023. To establish a strong foothold, the company needed to build a localized team comprising procurement, operations, business analysis, and marketing professionals while dispatching key personnel from China to support its initial operations in Saudi Arabia. However, the company faced several critical challenges during the expansion process:

Key Challenges

• Entity Establishment and Compliance: Without a legal entity in Saudi Arabia, direct employee hiring posed legal risks. Additionally, the company needed to meet Saudi labor law requirements, such as nationalization ratios (Saudization).
• Complex Recruitment Needs: The Middle Eastern talent market is unevenly distributed, making it challenging to recruit high-skilled talent for procurement, operations, business analysis, and marketing roles.
• Cross-Border Employee Deployment: Sending employees from China to Saudi Arabia required handling complex processes such as visa applications, work card issuance, and compliance with local regulations.

Solutions Provided by SmartDeer

SmartDeer developed a tailored and comprehensive solution to address the company’s needs:

1. EOR Service Support
   • SmartDeer’s local entity directly employed the company’s staff, eliminating the need for the client to establish a legal entity.
   • This ensured compliance while bypassing Saudization requirements, enabling the company to quickly launch operations in Saudi Arabia and the wider Middle East.
2. Regional Recruitment Services
   • Leveraging SmartDeer’s extensive recruitment network in the Middle East, the company rapidly hired key talent for procurement, operations, business analysis, and marketing roles, covering Saudi Arabia and other major markets in the region.
3. Cross-Border Deployment Management
   • SmartDeer provided full-process support for employees dispatched from China, including visa applications, work card processing, and labor documentation preparation, ensuring efficient and compliant cross-border deployment.
4. Ongoing Support & Advisory
   • SmartDeer’s local team offered daily support with labor contract management, payroll processing, and regulatory advisory, reducing the client’s HR management burden in the Middle East.

Results Achieved

• Rapid Team Formation: Completed recruitment for critical roles in the Middle East within 2 months and successfully deployed 10 Chinese employees to Saudi Arabia, enabling smooth business operations.
• Zero Compliance Risks: Through SmartDeer’s entity-based employment model, the company met legal requirements, ensuring full compliance in Saudi Arabia and other regional markets.
• Time and Cost Optimization: Avoiding the need to establish a legal entity saved significant time and financial resources, allowing the company to focus on core business operations.
• Improved Regional Efficiency: With SmartDeer’s comprehensive support, the company achieved efficient market expansion in Saudi Arabia and the broader Middle East, successfully meeting its initial operational goals.

Client Testimonial

"SmartDeer’s support made our expansion into Saudi Arabia and the Middle East seamless. They helped us overcome local recruitment challenges and provided end-to-end support for cross-border deployments, ensuring all processes were compliant and efficient. They are a reliable partner in our international expansion efforts." -- HR Lead, Client Company

Background

As a global leader in blockchain technology, this company focuses on building decentralized internet infrastructure while continuously attracting top technical and operational talent worldwide. With rapid business expansion, the company needed to hire employees across multiple countries to support global operations but faced significant challenges:

Key Challenges

• Multi-Country Compliance: Complex labor laws, tax regulations, and social benefit policies across different countries required fully compliant global hiring processes.
• Efficiency and Cost Optimization: Rapid expansion demanded quick hiring and onboarding of global teams while minimizing administrative and management costs.
• Multi-Currency Payroll Management: Handling payroll in multiple currencies posed financial risks due to exchange rate fluctuations.

Solutions Provided by SmartDeer

SmartDeer offered a one-stop global EOR (Employer of Record) solution, enabling the company to expand its teams across multiple countries quickly and compliantly:

1. Compliance Management
   • Leveraged SmartDeer’s global network to legally hire employees in different countries.
   • Ensured that every labor contract and payroll process complied with local regulations.
2. Fast Employee Onboarding
   • Facilitated efficient onboarding, including contract signing, social insurance registration, and tax processing, to get employees operational quickly.
3. Multi-Currency Payroll Services
   • Supported payroll in over 150 currencies via the SmartDeer platform.
   • Integrated exchange rate locking features to mitigate financial risks from currency fluctuations.
4. Ongoing HR Support
   • Provided continuous HR support, including policy advisory, employee management, and contract renewals, reducing the burden on the client’s HR team.

Results Achieved

• Rapid Global Expansion: Successfully helped the client establish teams in multiple countries within three months, supporting their global growth strategy.
• Compliance Assurance: Ensured all hiring and payroll processes adhered to local laws, avoiding potential legal and tax risks.
• 30% Cost Savings: Centralized HR management reduced administrative costs and time investment by 30%.
• Improved Employee Satisfaction: Accurate and timely payroll distribution, coupled with robust HR support, increased employee satisfaction and loyalty.

Client Testimonial

"SmartDeer’s global EOR services allow us to focus on our core business without worrying about the complexities of hiring and compliance in different countries. Their professional support and efficient services are a vital pillar of our global operations." -- HR Lead, Client Company

Background

As one of China’s top online education platforms, the company focuses on delivering high-quality educational resources to students worldwide. With its expanding international presence, the company established an operations center in Hong Kong to support its global business growth. However, the specific requirements and complexities of HR management in Hong Kong posed several challenges:

Key Challenges

• Payroll and Statutory Benefits Management: Handling payroll, mandatory benefits such as MPF contributions, and ensuring all processes complied with local regulations.
• Data Management and Compliance: Centralizing employee information and payroll data while adhering to Hong Kong's privacy protection and labor laws.
• HR Efficiency Enhancement: Optimizing HR management processes using technology to reduce administrative costs and improve operational efficiency.

Solutions Provided by SmartDeer

1. Payroll and Benefits Management Services
   • SmartDeer managed payroll calculations and disbursements, ensuring accurate and timely salary payments.
   • Handled MPF contributions and other statutory benefits, ensuring full compliance with legal requirements and reducing compliance risks.
2. HR SaaS Platform Support
   • Delivered an integrated HR SaaS platform, enabling seamless management of employee information, attendance, payroll data, and contract records.
   • The platform supported real-time data updates and automated report generation, minimizing manual errors and saving time.
3. Daily HR Support Services
   • Provided policy advisory and operational support, keeping the client informed of Hong Kong labor laws and policy updates.
   • Assisted with onboarding and offboarding processes, ensuring all actions were legally compliant.

Results Achieved

• 40% Increase in Management Efficiency: The HR SaaS platform significantly optimized payroll and data management workflows, reducing the daily workload for the HR team.
• Risk-Free Compliance: Professional payroll and benefits management eliminated legal risks and boosted employee satisfaction and loyalty.
• 30% Cost Savings: Outsourcing HRO services effectively reduced operational HR costs, allowing the company to focus resources on core business growth.
• Real-Time Data Control: Centralized and digitalized employee data management provided the company with efficient support for decision-making.

Client Testimonial

"SmartDeer’s Hong Kong HRO services and HR SaaS platform have greatly improved our HR management efficiency. Their professionalism in payroll and statutory benefits management has been exceptional. SmartDeer is a vital partner in our global expansion efforts." -- HR Lead, Client Company